Breaking down on the road is never pleasant, but with a rental car, you want help even faster. Fortunately, roadside assistance for a rental car is usually quick and easy. However, there are differences between rental companies and situations. This article explains exactly how roadside assistance works, what is and isn't covered, and what to do if your rental car breaks down on the road.
Is roadside assistance included as standard with a rental car?
Many rental companies include roadside assistance, but that's not always the case. Therefore, it's wise to check beforehand how this is arranged. In many cases, roadside assistance is included as standard in the rental, so you won't pay anything extra. Sometimes you can purchase additional roadside assistance insurance for comprehensive coverage.
What is covered by roadside assistance for a rental car?
Roadside assistance focuses on getting you and your vehicle back on the road quickly and safely. This can include:
- a flat or broken tire
- an empty battery
- engine problems
- electronic interference
- key problems, such as leaving a key in the car
- advice or telephone support in the event of a breakdown
The exact coverage varies per rental company, so it is good to know in advance what applies to you.
What should you do if you have a breakdown with a rental car?
If you experience a breakdown while on the road, in most cases you will follow these steps:
- Make sure you stop in a safe place
- Turn on hazard signals and get out safely where possible
- Call the emergency number listed on your rental agreement
- Please clearly state your location and situation
- Follow the instructions of the emergency service
The roadside assistance service will then come to you to solve the problem or replace your vehicle.
Do you get a replacement car in case of breakdown?
In many cases, yes. If the car can't be repaired on-site, a replacement rental car is often arranged. This depends on the rental company's terms and your location. Within the Netherlands, you'll almost always receive a replacement vehicle quickly.
Are there any costs associated with roadside assistance for a rental car?
That depends on the situation. If roadside assistance is included as standard, it won't cost you anything extra. However, certain situations are sometimes not covered, for example:
- causing damage yourself through incorrect use
- filling up with the wrong fuel
- an empty battery due to forgotten lighting
- lost or broken keys
In such cases, a surcharge or repair costs may be charged. In normal breakdown situations, assistance is usually free.
How does roadside assistance work abroad?
If you're traveling abroad with a rental car, coverage may vary. Roadside assistance is often available, but sometimes limited or at an additional cost. Therefore, always check beforehand whether you're allowed to take your rental car abroad and whether roadside assistance is also available there. Some rental companies offer comprehensive European roadside assistance as an optional extra.
Closing note
Roadside assistance with a rental car is usually simple: you call the rental company's emergency number and you'll be helped quickly. Roadside assistance is often included, but coverage varies by rental company and situation. By knowing in advance how it's arranged, you avoid surprises and can hit the road with peace of mind. At Adrem, we ensure you always know what to expect and that you'll never be unnecessarily stranded.
FAQ
Is roadside assistance included with every rental car?
Often, but not always. Terms and conditions vary by landlord.
Will I get a replacement car if my rental car cannot be repaired on site?
Yes, usually. The rental company will then arrange a replacement vehicle, subject to availability.
Which breakdown situations are not covered?
Damage due to incorrect use, such as incorrect fuel or lost keys, is often not reimbursed.
How does roadside assistance work abroad?
Roadside assistance is sometimes limited or requires an additional fee. Check the terms and conditions beforehand if you're traveling abroad.
