{"id":31428,"date":"2020-08-19T08:36:33","date_gmt":"2020-08-19T06:36:33","guid":{"rendered":"https:\/\/adremlimburg.nl\/?p=31428"},"modified":"2025-10-14T11:27:19","modified_gmt":"2025-10-14T09:27:19","slug":"incredible-customer-service","status":"publish","type":"post","link":"https:\/\/adremlimburg.nl\/en\/blog\/ongelofelijk-klantenservice\/","title":{"rendered":"Incredible customer service"},"content":{"rendered":"<p>We are camping on Terschelling in a tent.<\/p>\n\n\n\n<p>Not such a luxurious, furnished tent, but one you have to put up yourself.<\/p>\n\n\n\n<p>Naturally, without reading the manual, my children don't do that either. The internet and YouTube are everywhere.<\/p>\n\n\n\n<p>Luckily, there are only two other tents on the field, and they're quite far away too. No one to laugh at me. Something I really enjoy doing at a campsite myself: watching others struggle to set up their newly purchased tent.<\/p>\n\n\n\n<p>Of course you get it wrong the first time. Otherwise you won't learn.<\/p>\n\n\n\n<p>The poles are through the tunnels, now just the pegs into the ground. But wait a minute. I take a few steps back, and I see the tent looks ridiculous.<\/p>\n\n\n\n<p>The bit where you should normally be able to stand is only 1 metre 20 high.<\/p>\n\n\n\n<p>So that long stick should have gone through the other tunnel after all. OK, I'll remember that for next time.<\/p>\n\n\n\n<p>Not long after, the tent is up. It looks pretty normal, for a first go.<\/p>\n\n\n\n<p>Beds, sleeping bags, bring the cooking mess inside, unfold the tables and chairs and place them outside, and enjoy the well-deserved cold beer from the cool box.<\/p>\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n<p>We bought the cool box a few years ago in a Carrefour in France.<\/p>\n\n\n\n<p>Inside Carrefour it was wonderfully cool, but outside it was scorching hot. If you walked 3 metres outside with your ice cream, it started to melt already.<\/p>\n\n\n\n<p>In the Carrefour, there was a cool box that you could connect to your car's 12V socket.<\/p>\n\n\n\n<p>Ideal!<\/p>\n\n\n\n<p>Fridge in your car!<\/p>\n\n\n\n<p>Take that thing with you!<\/p>\n\n\n\n<p>And we still have that cool box.<\/p>\n\n\n\n<p>Fancy coming to Terschelling too.<\/p>\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n<p>There's only one problem.<\/p>\n\n\n\n<p>Camping is, of course, wonderfully basic, but we do need to be able to charge our phones, e-readers, headphones, camera, speaker, and things like that. So, when booking the campsite, we ordered electricity as well.<\/p>\n\n\n\n<p>But yes, that power supply is not suitable for a 12V connection on our cool box.<\/p>\n\n\n\n<p>Where could I get an inverter?<\/p>\n\n\n\n<p>A DIY store can be found quickly on Google Maps.<\/p>\n\n\n\n<p>The Multimate in Terschelling, and also close to the campsite. I can walk there easily. I hope they also have a 12-volt to 220-volt adapter. How lucky!<\/p>\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n<p>Behind the till stands a friendly boy with freckles and reddish hair. He rings up the adapter for me.<\/p>\n\n\n\n<p>Just to be sure, he asks: \u201cWhat do you want to use the adapter for?\u201d<\/p>\n\n\n\n<p>I'm explaining to him that it's for a cool box, which I want to connect to the campsite's 220-volt supply.<\/p>\n\n\n\n<p>\u201cRight, so the question is whether that's going to work,\u201d says the cashier. \u201cHow many amps does the cool box need? This adapter can only handle 400 milliamps. Definitely not enough for a cool box.\u201d<\/p>\n\n\n\n<p>Amperes? That was second-class physics.<\/p>\n\n\n\n<p>It feels like ages ago to me. I haven\u2019t a clue. I look at the boy blankly.<\/p>\n\n\n\n<p>\u201cYou know what?\u201d says the red-haired lad, \u201cwhy don\u2019t you pop round to the campsite and check how many amps the fridge uses? Then come back and let me know. I can solder a suitable adapter for you this evening after work. Just leave the adapter you\u2019ve just bought here \u2013 it\u2019s no use to you. Here\u2019s your money back.\u201d<\/p>\n\n\n\n<p>I'm completely stunned.<\/p>\n\n\n\n<p>What incredible customer service!<\/p>\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n<p>I'll be honest with you.<\/p>\n\n\n\n<p>You won't experience customer service like that at Adrem.<\/p>\n\n\n\n<p>And that's for the best. You'd best not let me solder electrical things together. All that comes of it is fire.<\/p>\n\n\n\n<p>But you can take a ready-made one <a href=\"https:\/\/adremlimburg.nl\/en\/overige-paginas\/verhuisbus-huren-heerlen\/\">delivery van<\/a> to rent from us in the Heerlen region.<\/p>\n\n\n\n<p>For when you have to go to the Multimate.<\/p>\n\n\n\n<p>Or to another DIY store.<\/p>\n\n\n\n<p><a href=\"https:\/\/adremlimburg.nl\/en\/cheap-hire\/delivery-van-hire\/\" target=\"_blank\" rel=\"noreferrer noopener\">Choose a suitable delivery van here<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>We kamperen op Terschelling in een tent. Niet zo&#8217;n luxe, ingerichte tent, maar een tent die je zelf op moet zetten. Uiteraard zonder de handleiding te lezen, dat doen mijn kinderen ook niet. Internet en Youtube is overal. Gelukkig staan er maar 2 andere tenten op het veld, en die staan nog een eind weg [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":41795,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[49],"tags":[],"class_list":["post-31428","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bestelbus-huren"],"acf":[],"_links":{"self":[{"href":"https:\/\/adremlimburg.nl\/en\/wp-json\/wp\/v2\/posts\/31428","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adremlimburg.nl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/adremlimburg.nl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/adremlimburg.nl\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/adremlimburg.nl\/en\/wp-json\/wp\/v2\/comments?post=31428"}],"version-history":[{"count":3,"href":"https:\/\/adremlimburg.nl\/en\/wp-json\/wp\/v2\/posts\/31428\/revisions"}],"predecessor-version":[{"id":41794,"href":"https:\/\/adremlimburg.nl\/en\/wp-json\/wp\/v2\/posts\/31428\/revisions\/41794"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/adremlimburg.nl\/en\/wp-json\/wp\/v2\/media\/41795"}],"wp:attachment":[{"href":"https:\/\/adremlimburg.nl\/en\/wp-json\/wp\/v2\/media?parent=31428"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/adremlimburg.nl\/en\/wp-json\/wp\/v2\/categories?post=31428"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/adremlimburg.nl\/en\/wp-json\/wp\/v2\/tags?post=31428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}