Returning van
Because you have reserved a van with Adrem Car Rental, here is information about your reserved van. This information consists of 4 sections:
- Picking up your van
- Insurance for your van
- Driving your van
- Returning your van (this article)
No hidden fees
You only pay what you agreed to upfront.
Free cancellation up to 48 hours before departure:
If it doesn't work out anyway, you can cancel any reservation free of charge up to 48 hours before departure.
100% transport guarantee
If we can’t get you where you need to be, you don’t pay.
Returning your van
Van pick-up.
Driving.
Moving.
Van return.
That is the normal practice when you rent a van. I can tell you many stories about people who saw it differently. I'll do that later. Promise!
Since you have booked a van with Adrem, the last thing you will get in this series is information on how to return the van.
Refuelling
When you rent a van, you get it filled up. Then it is also nice for the next hirer that it is returned full again.
But what do you do when you have driven very few kilometres. You should always fill up with at least 5 litres, right? And surely no one notices if you don't refuel? There's more on that in this article: Why do I have to refuel a hire car?
So both we and the next tenant like it when you return the van fully refuelled. If you really don't have the time (or don't feel like it), we can of course do it for you. In that case, refuelling costs will be added to the bill (plus the fuel costs themselves, of course).
If, after refuelling, you think: "that's a lot of litres for what I've driven", feel free to tell us! We will then calculate whether you filled up too much fuel. If so, we will refund you the excess amount. Fair is fair!
Cleaning costs
We assume you use the van normally, just like your own car. Sometimes we get back a van that has clearly not been used ‘normally'. Dirty stains on the upholstery, smells, the strangest objects still in the cargo space, and I could go on....
In special, dirty, strange and weird cases, we will therefore charge cleaning fees. But rest assured: we only do so in special cases.
Smoking is forbidden in our rental cars. If you smoke, it's better to do it in a car park. The next renter will be happy to bring back a fresh van. If we notice smoking in the car, we will charge EUR 40 excluding VAT for this.
Submit
Drop-off vans 24 hours a day, including outside our opening hours. Park the van near our office, remove all your belongings from the van and lock the van. You can put the key in a special key safe. How it works, we will explain when you come to collect the van.
If you have any further questions, or if you want to cancel the reservation (which is always free!), feel free to let us know. You can call 043-3521100 or mail to info@ad-rem.nl